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jimhanson 
Group: Moderator
Posts: 8491
Joined: Aug. 2003
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Posted on: May 17 2011,4:36 pm |
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Far too often, we see complaints--not only on the Forum but verbal complaints. It's not often that we hand out compliments--I guess it's just human nature to complain--but we SHOULD recognize people that do an excellent job.
Some years ago, I started a thread on the excellent service provided by Ace Hardware, Hy-Vee, and Sorenson's appliance. Many people contributed the names of businesses that they felt gave good service. Let's do it again.
I went to Shopko Optical Shop for an eye exam. I've been wearing glasses for 58 years--I've had a lot of eye exams. I don't look forward to ANY medical checkup, but this was the best eye exam I've ever had.
The staff was on time (I hate waiting in a medical waiting room--where delays are common practice). The receptionist called me by name, and recalled our last visit--two years ago! They did the preliminary exam quickly and competently.
I was quickly seen by Dr. Toni (I can't make out her last name--she has "doctor's handwriting"--and maybe I could make it out IF I had my new glasses!)   She was great--listened to all of my concerns first, then explained what she was going to check. As we moved through the examination, she kept up a running commentary about what she was checking, and the results. She took the time to answer questions about my vision, and my questions about what to expect for changes to my vision in the coming years. As it turned out, she was able to correct some issues I've had stemming from improper lenses from the last two visits to an opthamologist and an optician over the last 6 years--partly because she took the time to LISTEN.
When we were done, she instructed Bill, the store manager, on what kind of lenses and frames I would need to maximize the lens performance. After making the fitting, Bill asked if I had any "discount cards"--AAA, AARP, etc. I told him that I didn't want to join AARP because of their support for gun control--he said that it would be only fair to give me the discount anyway. 
At the end, I found that the eye exam cost only $56--it had taken an hour--15 minutes with the staff and 45 minutes with the doctor. $56 an hour for medical professionals!
The people were friendly, the rate was a bargain, and the service was excellent! 
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"If you want to anger a Conservative, tell him a lie. If you want to anger a LIBERAL, tell him the TRUTH!"
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Stone-Magnon
Group: Members
Posts: 1540
Joined: Dec. 2010
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Posted on: May 17 2011,4:49 pm |
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Thanks JH, consumer reporting like this is good to know and can be very helpful.
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...everybody must get stoned
-Bob Dylan
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| Post Number: 3
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Santorini
Group: Members
Posts: 2015
Joined: Nov. 2007
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Posted on: May 17 2011,7:46 pm |
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Jim, I had a similar experience with Shopko Optical.
They are great and thorough with eye exams.
I saw a Dr. I cannot remember his name...
he was SOOO good!
And the people are friendly!
Another place where the staff is so nice is Freeborn County Co-Op gas station on Margaretha. I do not mind spending my hard earned $$$$ when I hear a Thank You, Have a Great Day !
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"Things turn out best for those who make the best
of the way things turned out." Jack Buck
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irisheyes
Group: Super Administrators
Posts: 3040
Joined: Oct. 2003
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Posted on: May 18 2011,2:28 am |
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Wok-n-Roll buffet-- When it comes to buffets I am picky about food safety. Wok-n-Roll always seems really good about stirring their food and keeping a clean restaurant. They keep food stocked well except for close to closing time; however, they will be happy to make fresh food for you if you ask for something specific at those times. The floors, tables, and restrooms are clean and well maintained, and the price is good.
I'll echo the previous topic about a couple other businesses that I like a lot. First is Hy-Vee, the staff is very helpful and pleasant. Whether it is 5pm or 2am they'll help you look for an item. They keep a clean, well organized store.
Raleigh's ACE Hardware, across the street from Northbridge mall-- I stopped shopping at Wally World when I realized how helpful ACE Hardware and Hy-Vee are. A one-stop-shop isn't very convenient if you spend an hour there and leave with a headache. You'd be surprised how reasonable the prices are at ACE Hardware, and the staff is incredibly helpful. There's a couple of them in particular that have been doing this for a very long time, so whether you need salt for your driveway, tools, a new lawn mower, or a new humidifier filter, you can get it at ACE. They care about finding what you need, helping you with tips, the hours are good, and as I mentioned above, many times you can't beat the price.
Web-room, on Marshall Street-- When I have computer trouble it's usually something simple that I don't want to spend a couple hundred dollars on. I could go to Best Buy and talk to them, but by the time I'm done I'm irritated and if I follow all their suggestions my credit card will think it's been sexually violated. Long story short, I'd recommend going to George if you need computer repair work done.
Hardee's-- Their food is good, place is clean, and the remodeling looks great. I have to spend six bucks to get enough food at the other fast food joints anyway, so I might as well go to Hardee's when I want a burger and fries.
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You know it's going to be a bad day when you cross thread the cap on the toothpaste.
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grassman
Group: Members
Posts: 3858
Joined: Mar. 2006
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Posted on: May 18 2011,6:24 am |
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R & D Automotive, very knowledgeable and honest. You can't beat that.
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git er done!
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This is my real name
Group: Members
Posts: 1468
Joined: Sep. 2006
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Posted on: May 18 2011,7:14 am |
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Papa Murphy's - friendly service (though it's a little slower during peak times) and delicious pizza. I'm in there every week.
Frames-R-Us - again, friendly service and excellent product. I usually have my mat boards cut there, as I print my photos at 8 x 12 instead of 8 x 10. I have also had larger projects done by them as well, and I've always been pleased with the results.
Motor Inn - we always get great service from Hutch and the other guys in their shop. They get it done right, and when they don't, they make it right.
Another vote for Raleigh's Ace Hardware - great service. I will go there before Home Depot, if it's something I can get at Ace.
Also another vote for Hy-Vee. Besides great service, they have the lowest prices and freshest selection for the foods I buy - and I have compared this to the other choices in town. Hy-Vee consistently comes out on top overall.
Wells Federal Bank - we left Wells Fargo years ago due to their increasing fees and complacency. We get fantastic service at Wells Federal, particularly the location at Nelson's Marketplace. (That's the location closer to our home, so we know the tellers there more than at the other location by Northbridge - though both are great.)
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PEZ the only candy you eat after your favorite fictional character spits it out of their tracheotomy hole.
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Counterfeit Fake
Group: Members
Posts: 400
Joined: May 2005
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Posted on: May 18 2011,7:53 am |
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Another vote for Hy-Vee and Raleigh's. Same reasons as others have mentioned. Raleigh's have great service and Hy-Vee does a lot for community groups.
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No one can make you feel inferior without your consent.
-- Eleanor Roosevelt
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| Post Number: 8
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AnEngrsWife
Group: Members
Posts: 152
Joined: Sep. 2006
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Posted on: May 18 2011,11:31 am |
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I have found that Raleigh's carries more items than Home Depot. If it's an odd item that I need, Raleigh's has had it. Now they are my first stop instead of my last. You know that saying, it's always the last place you look!!!
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Stupid people tick me off
Life's tough, tougher when you're stupid!!
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