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| Post Number: 11
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jimhanson 
Group: Moderator
Posts: 8491
Joined: Aug. 2003
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Posted on: May 18 2011,2:24 pm |
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I'll throw in a vote for Webroom, too. Geo gets the problem fixed right away, (even on my ancient equipment!)  and he charges far less than any other computer business I've dealt with.
Ace certainly seems to have a loyal following.
I sent a letter to Hy-Vee corporate HQ a while ago, complimenting them on the store cleanliness, layout, selection of products, and particularly, the friendliness of their employees. Next time in the store, Manager Al Weiser thanked me--they in turn had received praise from HQ. He explained that EVERY employee--even the shelf-stockers--goes through a 6-week training program on serving customers. Example: If you ask where an item is located, they drop what they are doing and escort you there! (Speaking of Weiser--the guy is amazing--watch him greet employees and customers BY NAME as he moves through the store!)
My point (and I've eventually reached it!  ) is that if we want to encourage this high level of service, we ought to RECOGNIZE it. Business's get so many letters of complaint, that when they DO get a complimentary letter, it stands out--it makes their day! 
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"If you want to anger a Conservative, tell him a lie. If you want to anger a LIBERAL, tell him the TRUTH!"
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| Post Number: 12
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GEOKARJO
Google This!!!
Group: Members
Posts: 7799
Joined: Aug. 2003
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Posted on: May 18 2011,2:32 pm |
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Raleigh's Ace Hardware
Doug Hanson Automotive out past Ninth street on Lincoln Ave west side of the road.
Wok and Roll
Pizza Ranch
Advanced Auto
Hardees
Wendy's
Quiznos
Rude Service Award goes to Subway on Main, McDonalds on Main.
Rude Customer Award
As a business I do lots of things and as many know I convert video tapes to DVD. I never try to say it will be done by a certain time due to the fact that I make memories videos for funerals.
Funeral Memory Videos take priority over all other work in my shop. Memories Videos are a special moment a reflection of a lost loved ones life. I sit down with the family and we choose the the pictures and the theme music.
I was sitting with a man on Monday as we were going through pictures of his deceased wife of 55 years. When this crazed woman came in wanting to know why I hadn't called and if I had had her videos done she was insulting and rude and demand I drop everything and do them now. Well I promised they would be done today and they are. She was to be here at noon to pick them up. However it is now 2:30 and she is still not here.
However her rudeness put this old man in tears. I was polite and I did not raise my voice and told her what she wanted to hear so she would leave. I told the old fella don't worry about her. He was going to leave and not have me do his video. I talked him out of it and told him his job was more important than hers.
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| Post Number: 13
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Wolfie
Group: Members
Posts: 1040
Joined: Apr. 2005
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Posted on: May 18 2011,3:03 pm |
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Ahh George, the albert lea microwave mentality. Customer buys something online, buys it because of the price tag attached, not the brand or the quality. When said item breaks and they can't get satisfaction from the fly by nite place they found on amazon.com. They come to the local place, and then expect it fixed (miraculously right before their eyes) as if they stuffed it into some kind of microwave instant completion device. And then when you tell them that "no that type of technology doesn't exist" they look at you like you are going to make your next mortgage payment with what you are charging them. Really grates on my nerves the number of people that DON'T know good service if it bit em in the ass. Glad to see that some in town do, and are willing to speak out about it.
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Many good men have died to guarantee your freedoms, live your life like it was worth dying for.
I have the ability to make the 1200 meter shot, but some targets deserve the up close kill, where you can watch the life leave the eyes while the blood ebbs from the body.
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| Post Number: 14
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hot84svo
Group: Members
Posts: 405
Joined: Jul. 2005
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Posted on: May 18 2011,3:13 pm |
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95% of retail customers are normal, it's the other 5% makes dealing with the public painful & depressing.
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http://www.youtube.com/watch?v=i06sv3-cZko
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| Post Number: 15
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Whiskero
Group: Members
Posts: 1195
Joined: Mar. 2005
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Posted on: May 19 2011,8:05 am |
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We did not have a good experience with our one and only one time we went to Shopko for glasses.
My husband has his eyes checked there and got his glasses there for a total of $845.00. (I always went to the glass place at the hospital and mine were always around $500.)
Then, as he is trying to get used to them, he did not have depth perception and wanted to take corners wider and couldn't tell how close the stop sign was, while driving the car. He went back a couple of weeks later and they said, the glasses just take getting used to. He tried again and still they would not work right.
He went back again and they said, being it was your first time with glasses, just get used to them.
I told him to go to the one at the hosp. He did. They found out that Shopko had forgotten to put part of his perscription in the glasses! That is why he couldn't wear them and get used to them.
Needless to say, we do not recommend Shopko for glasses-cost or service.
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| Post Number: 16
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jimhanson
Group: Moderator
Posts: 8491
Joined: Aug. 2003
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Posted on: May 19 2011,11:58 am |
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I did not like Shopko when I used them about 5 years ago very brusque, no questions, no apparent concern for specific needs.
Oddly enough, I went back to Shopko after the exact same experience you detailed when using the eye clinic down on Front Street. Same thing--"You'll get used to the new prescription--though I couldn't read the clock on the wall 20 feet away. I told them that I would dispute payment on my credit card--they did another set of lenses, but no apology or admission.
As mentioned, this Shopko experience was totally different. What was the difference? Not the company, it was the PEOPLE. There is a complete turnover in the people there.
When it comes to good service, it takes the combination of the BUSINESS to set the tone for good service by training and empowering their people, and the EMPLOYEES to carry it out.
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"If you want to anger a Conservative, tell him a lie. If you want to anger a LIBERAL, tell him the TRUTH!"
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| Post Number: 17
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Whiskero
Group: Members
Posts: 1195
Joined: Mar. 2005
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Posted on: May 19 2011,2:51 pm |
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Jim, I don't know when the new people came in. This was last Sept.
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| Post Number: 18
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ControlledHyperness
Group: Members
Posts: 1056
Joined: Jul. 2009
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Posted on: May 19 2011,9:46 pm |
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As odd and backwards as this will sound, I have an attaboy and a critique to give.
The attaboy goes to Waseca county Sherrif Dept...at least the officer that helped me. He spent time to make sure the blown out tire I suffered was changed (30 min due to a Honda with attitude) to the spare, and I made it safely off the Hwy with my flat spare tire. Also to the two or three individuals who saw me on the side of the road with four kids and made sure I was ok afterward.
Ironically, the critique goes to the same Dept. Even if a motorist has 4 kids, and mentions they have people they CAN call, at least offer a tow or to call someone who deals with tires  I may not have wanted the service, but to be offered, or have a number to call in case MY contacts didn't pan out would have been nice, and potentially saved me about two hours of wait time. Oh well..obviously I am home, and I get to give money I don't have to get tires I need...(any donations are gladly accepted...).
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I once had a thought...then it ran off before I could remember what it was...
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| Post Number: 19
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jrhanson_75
Group: Members
Posts: 34
Joined: Aug. 2010
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Posted on: May 22 2011,9:41 pm |
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For Dental Care my family likes George Lundstrom. His staff is GREAT with my kids!!! If is hard to get small children to do what you want and they let my kids have as much time as they needed to get comfortable. Now they don't mind going at all, even when they need work done.
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| Post Number: 20
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