Topic: GOOD Customer Service
started by: Scurvy Dog
Posted by Scurvy Dog on Mar. 16 2005,7:40 am
On this forum, we hear a lot about bad customer service. I want to post my story about some recent GOOD customer service:A week or so ago, my wife and I had our annual eye exam. This year, we chose to go to the Albert Lea Eye Clinic for several reasons:
1. They are covered by our insurance provider.
2. Dissatisfaction with Wal-Mart and ShopKo optical shops.
We were surprised to hear the doctor there tell us that although our prescription had changed slightly, there was no real need for us to get a new prescription filled this year (unless we wanted new frames), as the change was slight. She also told us that it wasn't necessary to have our eyes checked every year - every other year would be fine.
We've had "slight" changes in our prescription in the past, and the "doctors" at ShopKo and Wal-Mart have told us we NEEDED to get a new prescription.
I suppose if you go to a retail outlet for a professional service, you can expect them to try to sell something to you. As for us, we're sold on Albert Lea Eye Clinic. If you need an I exam, I would highly recommend them!
Anybody else have any "good customer service" stories?
Posted by jimhanson on Mar. 16 2005,9:44 am
My wife bought some flowers at Hy-Vee a couple of weeks ago. They looked good, but had "rust"--something on the stems--that made them wilt after just a day. She didn't say anything, but yesterday, decided to talk to the flower shop after buying groceries. She mentioned the "rust"--the saleslady told her that if she had just wiped it off, the flowers would have lasted longer--but then gave her new flowers with an explanation "you shouldn't have to do that (wipe off the rust)--that's what we're here for." She identified the problem and made good on the sale, on the spot, no "bucking it up to management". Hy-Vee is employee-owned, they have an extensive customer service training program. Ask a shelf stocker where something is--they are instructed to leave what they are doing, and accompany the customer to the desired item. A class outfit.
Posted by irisheyes on Mar. 16 2005,12:03 pm
Scurvy Dog- I had a similar experience at Innovision eye care uptown. I hadn't had an exam in atleast a couple years, but he said that my prescription only changed slightly, so it wasn't really necessary to change it.I decided to go there because even though I didn't get my glasses there and hadn't ever bought anything from them, they always were pleasant and helpful. I've had them tighten the screws on my glasses and re-adjust the frames several times for no charge, and they always seemed happy to do it.
Posted by hairhertz on Mar. 17 2005,7:57 pm
good topic, SGChuck at Ace Auto
Dustin & Paula at Holiday Lanes
the young gals at the Oriental restaurant next to burger king
Diane at Sterling Drug
Shauntel at Wal-Mart photo center
breakfast service gals at Hy-Vee
Linda at Total Glass - good follow through!
Posted by Scurvy Dog on Mar. 18 2005,7:34 am
I've heard that Collins Auto Repair is supposed to be really good, too, and reasonably priced. I haven't had enough work done there to make that judgment for myself, but I was pleased with the results the one time I did go there.
Posted by DrBombay on Mar. 18 2005,10:07 am
The number one...........the perky gal at Hardee's drive-up window in the mornings. She's great!
Posted by Mamma on Mar. 18 2005,10:30 am
Hey, that perky girl at Hardees is great isn't she? She gets twice as much done as anyone else. Almost like she is on fast-forward.:D
Posted by DrBombay on Mar. 18 2005,11:03 am
Yes she does. She really is perky .....consistantly. It's not fake perk, it's the real thing. I hate fake perk!
Posted by Krusty on Mar. 18 2005,11:13 am
Hey, that's what you use to say about me. Remember, I'm your little spark plug!
Posted by concernedcitizen on Mar. 18 2005,1:53 pm
Bill & Paula Hertling at Leuthold's at the Northbridge MallBryan Bailey, Sales at Lyons Chrysler, Dodge, Jeep
Bill Leland at Leland Realty
Patty the bartender at Eddies!!!!!! (She always remembers you no matter how long it has been since the last time you were there)
Dr. Kammerer - Family Practice ALMC
Cindy Haugsdahl, Nurse Practitioner at ALMC
Dr. Thorn, OB-GYN at ALMC
Dr. Craig McCormick at Albert Lea Eye Clinic
Dr. Steve Elwood at the Albert Lea Animal Hospital
I could go on and on!!!!
Great post thanks for saying something POSITIVE!!
Posted by Replicant on Mar. 18 2005,2:06 pm
| Quote (Scurvy Dog @ Mar. 18 2005,7:34,am) |
| I've heard that Collins Auto Repair is supposed to be really good, too, and reasonably priced. I haven't had enough work done there to make that judgment for myself, but I was pleased with the results the one time I did go there. |
I will also say that Collins Auto is very good and have recommended him to others. Marc is very good at what he does.
Posted by Tinker on Mar. 18 2005,4:26 pm
The gal at Hardee's name is Robin. She is really is great 
Posted by MrTarzan on Mar. 18 2005,4:27 pm
Eddies Bar (it is not the decor you know)Hanson Tire
Web-Room
Hardees, like the same girl and the older guy that is always helpful.
Taco Johns
Comfort Inn
Culligan
Christianson Plumbing and Heating
Ace Hardware
Applebees
Cafe Don L
Lot's of good service here in Albert Lea. Great people mean great service.
Posted by communist cats go mao on Mar. 18 2005,8:19 pm
I have had great help at both Nelson's and HyVee grocery storesOne of the gals at Plymouth Shoes. I cant remember her name. She was very helpful to me in finding some shoes
And The Constant Reader. If they dont have the book I am looking for, they order it and get it to me in a few days. I dont mind the wait
And the staff at the downtown Hallmark store has always been nice to me
Posted by FlyguyAL on Mar. 18 2005,9:15 pm
Robin Rocks
Posted by usmcr on Mar. 18 2005,9:26 pm
Elks club! Jim & his crew is second to none in this town. Good food, good drinks,friendly & good service. i would highly recommend your considering joining this fine service club.